Support
Need help? We’re here.
If you have any question, problem, or suggestion about the MellowFit app, write to us and we’ll answer personally. We normally reply within 24 hours (business days).
Contact us
- Email: contacto@mellowfit.com.mx
Tell us what’s going on (and if you can, your phone model and app version) so we can help you faster.
Frequently asked questions
How do I join a challenge?
Open the app, go to My Challenge and pick the available edition. There you’ll see the dates, the cause, and how to sign up. You can only be in one challenge at a time.
How does the subscription work?
The MellowFit membership is an auto-renewing monthly subscription charged through your App Store account. It renews automatically each month at the same price, unless you cancel at least 24 hours before the end of the current period. You can see the price and the terms inside the app, on the membership screen.
How do I cancel my subscription?
Subscriptions are managed from your device: go to Settings → your name → Subscriptions on iPhone and choose MellowFit to cancel or change your plan. Cancellation takes effect at the end of the period already paid for.
How do I delete my account and my data?
Inside the app: Profile → Settings → Delete account. You can also write to us at contacto@mellowfit.com.mx and we’ll do it for you.
I forgot my password or I can’t sign in
You can sign in with Apple, Google, or your email. If you have trouble getting in, write to us and we’ll sort it out.