Delete your account

Applies to the MellowFit app (app.mellowfit).

You can delete your account whenever you want, without asking anyone and without giving a reason. There are two paths and both end in the same place.

From the app

• Open MellowFit and sign in.
• Go to Settings and scroll to Delete my account.
• Confirm. Deletion happens right then — it is not a request that sits in a queue.

Without the app

If you already uninstalled it or cannot sign in, email us from the address you signed up with to contacto@mellowfit.com.mx with the subject Delete my account. We verify the address is yours and delete the account within 30 days — usually the same business day.

What gets deleted

• Your login and your profile (name, photo, email, phone).
• Your evidence photos and any files you uploaded.
• Your challenge enrollments, streaks and participation history.
• Your messages in challenge chats and with your buddy.

It is deleted immediately and cannot be recovered. If you come back later you start from zero: we do not keep a copy waiting for you.

Deleting part of your data, without closing your account

You do not need to delete your account to remove something you no longer want there. From the app you can:

• Delete an evidence photo. Open it from your profile or the feed and delete it. Note: if it was a day you had already completed, it can break your streak and cause a fine — the app warns you first.
• Delete your messages. Long-press the ones you wrote in the challenge chat and remove them.
• Edit your profile. Name, photo, bio, sports and gyms can be changed or emptied whenever you want.
• Hide your history. In Settings you can turn off showing your evidence on your profile, without deleting anything.

If you want us to delete something the app does not let you remove, email us from your registered address at contacto@mellowfit.com.mx and we will.

What is kept, and why

• Billing records. Payment receipts live with the processor (Apple or Stripe), not with us, and are kept for as long as Mexican tax law requires. Deleting your account does not cancel an active subscription.
• What went to the cause. The aggregate the community raised is kept with nothing that identifies you.

One thing to do first

If you have an active subscription, cancel it first where you bought it (iPhone Settings → your name → Subscriptions, if it was through Apple). Deleting your account does not cancel it for you and billing would keep running.

Anything else about your data is in our Privacy Notice.